Some stores send you a redemption code or serial number via email:

• If you received a redemption code in your email, see Redemption code help.
• If you purchased an Elements app from Amazon, learn how to redeem the code.

You might have a serial number or a redemption code depending on your product and where you purchased it.

Redemption Code (use this to obtain the serial number)

Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. For detailed instructions, see Redemption code help.

Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.

Note: For Elements products, the serial number is on the Windows DVD sleeve.

The prepaid card contains a code you use to obtain your serial number and download your product. You'll find this code beneath the scratch-off foil on the back of the card.

For detailed instructions, see Redemption code help.

You can find your serial number on the Adobe Licensing Website.